Frequently Asked Questions

Kit questions

How strong is bamboo, really?

Tensile strength comparable to mild steel at a fraction of the weight — independently flex-tested at Swansea University to BS ISO 22157. Builders tour continents and race on these frames.

Will it crack or split?

Our bamboo is heat-treated and every joint is bound in flax and bio-resin. Splitting is rare and covered: we replace split bamboo within 3 months of purchase, and every kit carries a 1-year warranty.

Can it get wet?

Yes — frames are sealed with lacquer. Rain, mud and winter commuting are fine; treat it like a steel frame and dry it off after the worst rides.

Do I need experience or special tools?

No welding, no factory — just a hacksaw, files, sandpaper and a measuring tape. Around 95% of our builders had never made anything like it before. The kit includes an illustrated manual plus 15+ hours of step-by-step video.

How long does a build take?

25–45 hours across a few weekends. No rush — bamboo is forgiving and most mistakes are fixable.

Orders & shipping

Where do you ship?

Worldwide, tracked, from our London workshop — kits have gone to 36+ countries. UK shipping £12.

What's your returns policy?

14-day returns on unopened kits. See our refund policy for the details.

The mission

Where does the money go?

We're a social enterprise — profits fund accredited skills courses inside prisons and schools. Every kit and workshop funds the mission directly.

Still stuck?

Email info@bamboobicycleclub.org, or visit the Support Centre for tutorials, the builders' community and a free 10-minute call.