Shipping policy

Do you ship internationally?

We ship our bamboo bike kits all over the world. In our shop we have standard rates for USA, Europe, New Zealand, Canada, Australia. We have accounts with UPS and DHL and can provide quote for anywhere in the world but you will need to get in touch.

How long does it take to ship?

We pack orders in our London workshop and dispatch twice a week. Check the kit page for its estimated dispatch time. Delivery time starts after dispatch and depends on your destination and carrier.

Reducing our Carbon Footprint

To reduce our carbon footprint, we ship your goods in one delivery therefore if some items are not in stock there will be a delay and we will ship out the complete order when stock becomes available. However, we know that some of our customers just can’t wait to start building their bamboo bikes straight away. If this is you then please get in touch and we can ship good outs separately although you will need to pay the additional shipping costs and show us how you will offset the additional carbon footprint.

Local Pickup

Since the pandemic we do not offer the option to pick up orders from our workshop.

How much does it cost?

Checkout shows the shipping charge for your basket and destination.

Is shipping tracked?

When we ship your order, you will get an automated email with a tracking delivery number. Tracking information may not update until later in the evening of despatch or the next working day.

My order hasn’t arrived

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please complete the ‘Order Query’ form and ensure you include your name and order number, and we will investigate it for you.