Support Centre
Find answers to common questions or get in touch with our team.
Frequently Asked Questions
How long does it take to build a bamboo bicycle?
At a workshop: 2-3 days with expert guidance. At home: 20-40 hours spread over several weeks, depending on your experience and the complexity of your build.
Is the frame strong enough for everyday use?
Yes! Bamboo has an excellent strength-to-weight ratio, comparable to steel. Our frames are designed for regular cycling and have been ridden thousands of kilometres by our community.
What's included in the home build kits?
Our kits include all bamboo tubes (heat-treated and sized), lugs (head tube, bottom bracket, seat tube, dropouts), binding materials, epoxy resins, and detailed instructions. Tools are not included but we sell tool kits separately.
Do you ship internationally?
Yes! We've shipped to over 36 countries. International shipping costs are calculated at checkout based on your location. Please note that customs duties may apply in some countries.
Can I use the Cycle to Work scheme?
Yes, our kits and workshops are eligible for most Cycle to Work schemes including Cyclescheme, Cycle Solutions, Evans, and Halfords. Contact us for a quote or certificate letter.
What if I have problems during my build?
We offer ongoing support through our community forum, video tutorials, and email support. Most build questions can be answered within 24 hours. For complex issues, we can arrange a video call.