SHIPPING INFORMATION/ LEAD TIMES
We process all orders as quickly as possible and aim to get them dispatched within 24-48 hours (weekdays or 48-72 hours weekends) after receipt. However being a small independent workshop not all of our stock is held where web orders are dispatched from and we may need to get items from our store which could delay dispatch of your order. Please remember delivery time also depends on several other factors, such as your exact location where you live and your local postage service, the availability of the products and the type of delivery.
For the dispatch of orders we use DHL or UPS. This means that your goods will usually arrive the next working day after dispatch for most of the UK mainland. If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may take longer, depending on where exactly you live. For international customers shipping times will be slightly longer, a guideline to expect is 2-3 days within Europe and between 2-9 days for the rest of the world. Please remember to add extra time on for transit and customs.
If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility. Please check with your local authorities before placing the order.
We offer free worldwide shipping on all of our products.
All customers will be provided with tracking information once their order has been dispatched.
If goods arrive damaged or broken as result of mishandling in transit please refuse delivery and ask the delivery person to return the package. We will then be able to raise a case with the carrier company.
All packages are sent out recorded and will require a signature at the delivery address however packages are uninsured unless otherwise requested. Please contact us if you require your order to be sent out insured however please be aware this will incur additional costs.
If you would like to collect your web order from our London workshop please let us know so we can make arrangements for the collection and notify our staff in the store.